Basecamp ins and outs.
Everything you need to know as a member — and a fair preview if you are still deciding.
Access, booking, mail, and billing
Access hours
Every membership has the same access: any hour, any day. Hotdesk, dedicated desk, private office, executive office, there is no difference between them here. Once your digital key is active, the building is yours at 6:00 am on a Sunday exactly as much as at 10:00 am on a Tuesday.
What does differ is when the doors are physically unlocked, and that changed in September 2026. Read the next bit even if you have been here for years.
Door hours, and the 5:00 pm lockout
There are two windows, and the gap between them is the part to remember.
The exterior doors are unlocked Monday to Friday, 7:00 am to 5:00 pm. The interior doors stay unlocked until 7:00 pm, so anyone already inside can carry on working for another couple of hours without reaching for their phone.
The catch is that from 5:00 pm the exterior doors will not let you back in. Step out for something to eat at 5:30 without your phone and you are locked out of your own laptop. The interior doors do the same at 7:00 pm, and the whole building stays locked all weekend.
Everything locks itself now. There is no deadbolt to turn and nothing to lock up behind you on the way out.
To get in outside those hours you use a digital key on your phone, through an app called JustIN Mobile. It is made by Salto, the company that makes the locks. Set it up before you need it: issuing your key is a manual step on our end, so it is a poor thing to discover at 6:00 am on the morning you need to be in early.
- 01Install JustIN Mobile on your phone using the link below. Look for the one published by Salto Systems — there are other apps with similar names.
- 02Open it and verify your phone number. It texts you a code.
- 03Email info@basecampcoworking.com, or message Drew in Slack, and ask to be issued a digital key. Tell us the number you verified, since the key is issued to that number.
- 04Once we issue it, open the app near the door and it will unlock. Your key stays on your phone — you only do this setup once.
If there is any chance you will want an evening or a weekend, set the key up now rather than on the night you need it. Five minutes today, against standing outside a locked building later. Email info@basecampcoworking.com and we will sort it.
What locks, and what does not
This works differently on the two floors, and it is worth knowing which one you are on.
Offices 1 through 7, downstairs, have a keypad on the door. We set you a PIN and the door locks on its own.
Upstairs is different. Offices 8 through 12 and both executive offices have no lock on the office door at all. What locks is the main upstairs door, so Level 02 is secured as a floor rather than room by room. Your key is for the building, not for your office.
Every office has a locking file cabinet, and that is the right place for anything that genuinely needs to be locked away — client files, records, hardware. If your work needs more than that, say so before you sign rather than after.
Cleaning
Cleaners come in every Saturday or Sunday and do the whole space, offices included. That means they will go into your office to clean it.
If you would rather they did not, tell us and we will ask them to skip your room. No explanation needed. You would then look after that space yourself, and supplies live under the kitchen sink.
Phone booths and the meeting room
Six phone booths — four on Level 01, two upstairs — and one meeting room, all intended for active calls and meetings. Leave them free when you are not on one.
The iPad beside each door shows the day’s bookings — green means available, red means reserved, and upcoming reservations are listed on the sidebar. Check it before you settle in, so you do not get the awkward knock.
Booths are free for members and do not require a booking, though booking secures the room. Keep sessions to 30 minutes or less, and do not use a booth as a private desk.
Printing and scanning
The printer is a Canon laser on the Basecamp network, and printing is free within reason. Setup takes a few minutes but you only do it once.
- 01Join the Basecamp wifi network — the printer is only reachable from it.
- 02Add a printer by IP address rather than letting your computer search for one. Both Windows and macOS have this under Add Printer; on a Mac it is the IP tab in the Add Printer dialog.
- 03The printer is a Canon laser — pick the generic Canon driver if your computer asks and cannot find an exact match.
The printer’s IP address sits with the wifi credentials in the member portal, since neither is any use until you are here on the network. To scan, the simplest and most private route is to scan straight to a USB drive at the machine.
Business address and mail
Mail handling is included for dedicated desk and private office members.
Use any name or business name you like at 643 Denver St Ste 100, Whitefish, MT 59937. Mail is dropped on the member’s desk.
Note: the Post Office cannot forward mail after a membership ends, so update senders directly before you go.
Billing and cancellation
Billing runs on the 1st of each month for the month ahead until cancelled. We ask for two weeks’ notice so we have time to show the space to the next person. Partially used months are not pro-rated.
You will get an email reminder near the end of each month. If a payment method is on file, invoices charge automatically on the 1st.
View receipts and request cancellation in the member portal, email info@basecampcoworking.com, or just tell Drew when you see him — whichever is easiest.
How to be a good neighbour
Be kind to members and visitors and respect that everyone works differently. Most of this comes down to sound.
- Keep your phone voice down
- A normal speaking voice prevents conflicts and lets others hear their own calls. Take private conversations to a booth.
- Earbuds for audio
- Music, podcasts, videos — all through headphones.
- Booths are for calls
- They are shared by everyone. Thirty minutes or less, and not as a substitute desk.
- Clean up after yourself
- Spread out while you work, but leave the space better than you found it. Weekly cleaning service, plus supplies under the kitchen sink.
- Go easy on scent
- Skip perfume, cologne, and other strong scents — several members have allergies and sensitivities.
- Say when something is broken
- Post it in the Slack channel and we will get to it.
Slack
Members get an invite to the Basecamp Slack. Wifi credentials and anything operational go in #members; events, services, happy-hour plans, and good ideas go in #general.
It is not the place for political, religious, or otherwise polarizing posts.
Make connections
The networking is one of the real benefits of a shared space. Basecamp holds data scientists, developers, travel agents, marketers, and content writers. Not everyone works exclusively in the valley, but you never know which paths cross here.
The dog policy, in full
We love dogs. Balancing them against a room full of people with different needs is genuinely hard, and these rules came directly out of member survey feedback. Fair warning: the bar is high.
Read this one first
A dog outside must have its owner outside with it, actively watching — in your eyesight and under your voice control. Not out the window from your desk. Not while you are on a call. Not "she is fine on her own, she knows the yard".
This is the single biggest problem we have right now, and it is not an abstract one: we are picking up dog waste in the yard left by dogs nobody was supervising. That stops.
Letting your dog out unsupervised is grounds for ending your membership. That is a heavier consequence than anything else in this handbook, and it is deliberate — we are not asking for much here, and it has been asked for repeatedly.
Who can bring one
- Private office members
- Well-behaved dogs are welcome, so long as they do not bark, whine, roam, or create distractions.
- Dedicated desk members
- Maximum two dogs in the open working space at a time, one per member, coordinated among yourselves in Slack. Dog beds only in private offices or under desks.
- Hotdesk members
- Not permitted. More people want to bring dogs than the space can hold, so it is reserved for the two tiers above.
Rules for every dog and owner
- Zero accidents
- This is a new building and accidents snowball. All dogs must be fully housebroken. Any accident inside means a six-month break for that dog.
- Zero noise
- No barking, whining, or dog noises of any kind. The ideal dog rests quietly at your feet. No playing indoors — energy is an outdoor matter. Anyone can raise a concern with Drew; three for the same dog means a six-month break.
- Responsible at all times
- You must always be able to handle a situation with your dog, indoors and out. On a call in a booth? The dog comes with you — a dog left to wander the building while you are on a call is exactly what this rule exists to prevent. Out of your sight means a six-month break at minimum, and outside unsupervised puts your membership at risk.
- Clean up
- Every time, including the yard, including when nobody is watching. Dog bags and trash cans are on both sides of the building. Staff picking up after your dog is not a warning shot any more — it is the problem this policy is now enforced on.
- No muddy paws
- Use the west or south entrances in rain or snow, and wipe paws on the mats provided.
These may read as stiff, but the priority is happy coworkers, and we have to respect what a workday looks like across a very mixed group. We asked, and we heard clearly that dog noise is not acceptable background for everyone — some members joined specifically to escape that at home.
Feedback on the dog policy is always welcome, and we would rather set it democratically.
Coffee, tea, and the dishwashers
Reset the kitchen before you go back to work
Use the kitchen for whatever you need — cook, blend, make a mess. The rule is simply that you leave it as you found it before you sit back down, not later, not at the end of the day.
Which means nothing gets left in the sink, and nothing gets left to soak. Soaking is the one that does the damage: a single dish sitting in the sink reads to the next person as permission, and by the afternoon there are six and nobody owns any of them.
The only exception: if both dishwashers are full and say Clean, leave your dish in the sink and we will get the clean ones back on the shelves. That is the one time a dish in the sink is not somebody quietly leaving it for everyone else.
- Coffee and tea are free
- Pour-over and assorted teas for all members. Brewing tips are on the counter next to the Chemex.
- Espresso machine
- One-touch. Put your mug under the spout before you select the drink.
- Dishes
- Rinse it and load a dishwasher — both are for member use. Use any cups, plates, utensils or pots you like; just do not leave them in the sink, and do not leave them to soak.
- Recycling
- Bins are in the kitchen — rinse food residue out first.
- Refrigerator
- Hotdesk memberships and above may store food in the fridge or pantry. Do not eat food that is not yours.
Pour-over, one cup (10 oz)
- One
- Fill the Chemex water tank to the 2 line. The 2 is not printed, so estimate.
- Two
- Weigh 20–25 grams of beans on the scale and grind at a FINE setting.
- Three
- Add grounds to the metal filter and switch on. Setting I keeps the plate warm; II if you are drinking it straight away.
- Four
- About three minutes. Rinse the carafe and filter and set them in the drying rack when you are done.
Ask us anything.
Post in the Basecamp Slack, or reach us directly.